Returns and Exchange Policy
Classic Diamond House Offers a Full 14 Day Return, 30 Day Exchange, and a Lifetime Upgrade Policy On All Orders!
At Classic Diamond House, we know how important it is to find the perfect piece of diamond jewelry. This is why we offer an unconditional return policy: should you be unhappy with your purchase for any reason (or even if you just change yy mind), you have 14 days to get your money back.
If it’s past the 14-day window, you still have options. We also provide 30 days to exchange your purchase for anything else in our store.
Our return and exchange policies are offered to ensure that anything you purchase from Classic Diamond House is done so with 100% confidence. These additional days after you make your purchase allow you to ensure that your experience at our diamond jewelry store was exactly what you were looking for.
All refunds will be processed within two weeks, in the form of the original purchase method. Bank wires will be refunded via company check. If you are exchanging an item, a Classic Diamond House team member will contact you to confirm the return and help assist with your new order.
If it’s within 14 days since you bought your item, you can return your purchase for a 100% refund. If it’s within 30 days, you can exchange your purchase for something else in our store.
To start a return or exchange, please call (888) 221-0111 for a RMA number. This number is required to allow us to process your return or exchange successfully.
Remember, your purchased item must be returned in the exact condition as it was received in order to receive a 100% refund or exchange.
To return an item, simply follow the return procedures listed below:
- Contact our Customer Service department at 1-212- 221-0600
- Advise the representative that you wish to return your order.
- Within one business day of your phone call, we will email you instructions on how to safely and securely package your items.
- Take your order and the label to the nearest shipping location and simply mail it back to us
- All refunds will be processed within two weeks, in the form of the original purchase method. Bank wires will be refunded via company check. If you are exchanging an item, a Classic Diamond House team member will contact you to confirm the return and help assist with your new order.
Unique to Classic Diamond House: Lifetime Upgrade!
At Classic Diamond House, you can upgrade your diamond at anytime! We totally understand that sometimes you cannot afford your exact dream diamond ring, but when you have the extra funds and want to add to your previous purchase, just contact customer support, a day, a month, or even years after your purchase.
We will be happy to work on your new order to improve your jewelry piece. Classic Diamond House knows the latest trends that also offer a timeless look, which can help us improve your ring and treasure it even more for many more years to come.
Classic Diamond House keeps all receipts and records and will be happy to work with you in the case that you are missing some information on your original order.
If you have any questions about returns, exchanges, or our lifetime upgrade opportunity, please contact us.